For a user to be automatically added to an organization when adding a domain mapping, they must have a verified email address. This occurs when an end-user completes the verification process by following the link in the verification email sent from Zendesk.
If your customer is verified and was still not added, open the user's profile and make a small update to the user. For example, add a space after their name and then remove it. The organization is then added to that user. This is required when an agent or admin manually verifies the end-user's email address.
If your customer is still not added after a profile update you can temporarily remove the organization's domain or domains. Removing the domain, refreshing your page, and adding back the domain will force the mapping.
For more information, see this article: Verifying an end user's email address.
Hello Greg and thank you for this post.
I'm facing a case when I got more than 200 new users who belong to an existing organisation but who are not automatically linked. I have to force the mapping each time and it's time-consuming as hell !
Is there any way to do a "bulk" force mapping. Like a reset button where th a mapping will be forced for all the users?
If not, is there any other way than the domain to link automatically the user with an organisation?
Thank you for your help !
I hope all is well! Due to the reasons described above, if the user is not verified, there will not be another option to force or bulk force the organization's assignment. The best workaround at the moment is still the one presented above.
I hope this can help!
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