With Team Publishing, you can create a work in progress version of an existing, live article, and stage changes to publish later. You can submit your content changes for review if you want to collaborate with team members or get approval. If you are working on new content for review, see Creating new content for review.
Agents can create work in progress versions if they have management permissions.
- Do one of the following to start editing the article:
- In the article assignment email notification, click Open article.
- Navigate to a published article, then click Edit in the top menu bar.
- Make any necessary updates to the article body.
- Click Save to save your changes as you go.
When you save changes, a work in progress version is created. Your changes do not affect the published version of the article until you publish the staged version.
Be sure to note the URL for your staged content. If you're not a Guide admin, you'll need the URL to get back to the staged version of the article. If you're a Guide admin you can view a list of all work in progress content.
- When you are ready to send your article for review, click the Review status drop-down arrow, then select Awaiting review.
- If you like, you can assign the article to a specific user for review, see Assigning or reassigning articles with Team Publishing.
If you need to submit multiple articles for review at once or assign multiple articles at once, see Updating knowledge base articles in bulk.
6 comments
Nova Dawn
Thanks Brett and Devan - I've updated the article accordingly :)
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Jake Edwards
Any options to bring drafts to pre-published articles back to other plans?
We don't need a full approval workflow but just basic editing without having to publish immediately, i.e. splitting Save from Publish.
3
Peter Vojtech
Another comment here for just having drafts available on published articles. It's a real limitation for me that I can't start some changes and save as I go (just so I don't lose my work), without publishing it to everyone on every save.
2
Zach Gilbert
Now sure how this isn't an option for other plans.
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Andreas Sgouros
Is this feature here supported by the API somehow? I am looking for a means to stage source/translation content updates over API without interfering with Draft/Published state.
2
Darenne
Hi Andreas Sgouros,
I hope you're doing well! For your concern, an API for this does not appear to be listed publicly. Hence, it appears that there's no API that we can use to achieve the goal. Your voice is really important to us and so I recommend that you post this as a feature request and filter the topic to Zendesk API. Once submitted, your comment will be routed to our Engineers/Product team for review.
Have a lovely day!
0