To help you get some great overview information about Explore, and reporting in general, we've produced a downloadable guide to help you along the way. Let us know what you think in the comments section below.
This article gives you details about the following e-book:
Understanding the customer service metrics that matter
What's the best way to track how well we perform in customer service? All the metrics for measuring customer service are valuable, but which ones do we rely on to effectively measure our success and guarantee that we’re making smart business decisions? What metrics make the difference when it comes to ensuring customer satisfaction?
There are three main types of customer service metrics to track:
- Customer relationship metrics
- Agent performance and efficiency metrics
- Team performance and efficiency metrics
You can learn all about them in Customer Service Metrics That Matter, our guide to getting the most out of your customer service metrics.