Billing FAQ and resources

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  • Kennis So

    Hi Support team,

    Could we revert the payment? The situation is that we want to adjust our subscription plan and we have waited for our Account executive to reply. Unfortunately, we still hasn’t received any reply for more than a week. As the payment due date is approaching, our colleague did make the payment first for fear that our account would be suspended. We will continue using Zendesk but we would to off load one of the products. What should I do now?

    Thank you!


  • Cheeny Aban
    Zendesk Customer Care

    Hi Kennis,

    Unfortunately, this can only be addressed by your Account Executive. I'm sorry to hear that you haven't received any updates yet. I highly suggest that you contact our Support Team so they can make a follow-up on your behalf.


  • David R. Englert

    Zendesk support is horrible. I have been trying to reach someone at Zendesk for 10 days now, I emailed support and got a message to use messenger, when I tried that it said it was not working. No one replies to email, no one replies to chat. I was charged for a subscription that I do not have and when I tried to login to the account it says I have, using my email, it says I don't have an account. All I want is my money back, without having to file a chargeback with my credit card company. So, how on earth do I reach someone?

  • Xiryll Matthew De Guzman

    We got charged even if we canceled the account already. I would like to get our money back without going through a Chargeback with the bank.


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