This article lists the current and legacy Zendesk Chat plans and includes information on how to view the features available for plans.
This article includes the following sections:
Current Chat plans
The current Zendesk Chat plans are:
- Team, included with Suite Team and Suite Growth
- Professional, included with Suite Professional
- Enterprise, included with Suite Enterprise and Suite Enterprise Plus
For feature information, see the Zendesk Suite plan comparison page, then refer to the live chat and messaging sections.
Note that if you have a Chat account prior to purchasing The Suite, your Chat-only agents may need to be updated. See About Suite seats and Chat-only agents for more information.
Legacy Chat plans
In this section, you'll find details about the following legacy Chat plans:
Zendesk Chat Lite Legacy plan
The following table shows the Chat plans that were available prior to February 1, 2021. The Chat Lite plan is no longer offered as of February 1, 2021 and is considered a legacy plan.
| Plans August 2, 2017 - January 31, 2021 | Plans as of February 1, 2021 |
|---|---|
|
Lite |
Legacy plan, no longer offered |
|
Team |
Team |
|
Professional |
Professional |
|
Enterprise |
Enterprise |
The following table shows feature availability for Chat Lite plans as of January 31, 2021. Refer to the Lite column below for a list of features that were available on that legacy plan.
|
Zendesk Chat pricing
|
|
|
Annual subscription term (per agent per month)
|
$0 |
|
Monthly subscription term (per agent per month)
|
$0 |
|
Total Agents
|
1 |
| Support from the Zendesk team | |
|
Self-service Help Center & Community
|
Y |
|
Email support
|
N |
|
Live chat support (English only)
|
N |
| Chat experience | |
|
Concurrent chats
|
1 |
|
Chat rating
|
Y |
|
Shortcuts (convert a few characters into complete sentences using preset commands)
|
Y |
|
Automatic chat translation
|
Y |
|
Android and iOS Apps
|
Y |
|
Pre-Chat form
Ask visitors for their personal information before starting a chat
|
Y |
|
Offline chat
|
Always on |
|
File transfers
|
N |
| Management | |
|
Chat history
|
14 days |
|
Visitor information list
|
Y |
|
Chat tags
|
Y |
|
Transfer chats between agents and departments
|
N |
|
Triggers support
|
N |
|
Group agents into departments
|
N |
|
Operating Hours
|
N |
|
Chat routing
|
N |
|
Skills-based routing
|
N |
|
Roles and permissions
|
N |
|
High-load Dashboard
|
N |
| Customization | |
|
Chat widget customization
|
Y |
|
Advanced widget customization
|
N |
|
Chat Badge
|
Always on |
|
Hide widget when offline
|
N |
|
Widget unbranding
|
N |
| Analytics and reporting | |
|
Chat and agent reports
|
N |
|
Email reports
|
N |
|
Agent leaderboard
|
N |
|
Conversion tracking
|
N |
|
Chat reporting in Explore
|
N |
|
Real-time monitor
|
N |
| Platform | |
|
Mobile Chat SDK
|
Y |
|
Zendesk Support integration
|
Y |
|
Third-party integrations
|
1 |
|
JavaScript API
|
Y |
|
REST API
|
N |
|
Public apps
|
N |
|
Private apps
|
N |
|
Custom Font API
|
N |
|
Chatbots (Powered by the Conversations API)
|
N |
|
Real-Time API
|
N |
|
Web SDK
|
N |
| Security | |
|
SSL Encryption
|
Y |
|
Two-Factor Authentication
|
Y |
|
Single sign-on (SSO) for web and mobile*
|
N |
|
Visitor banning
|
Y |
|
Disaster recovery
|
Standard |
|
Blocked Countries
|
N |
|
Allowed Domains
|
N |
|
Credit card redaction
|
N |
|
IP access restriction
|
N |
|
Industry certification (including HIPAA)
|
N |
$ Feature availability depends on Chat account type + requires Support
Legacy Chat plans available prior to August 2, 2017
The following table shows the legacy Chat plans, available prior to August 2, 2017 and their corresponding plans August 2, 2017 - January 31, 2021.
|
Legacy plan |
Plans |
|
Lite |
Lite |
|
Basic |
Team |
|
Advanced |
Professional |
|
Premium |
Enterprise |
Viewing your plan type
You can view your current plan in the billing section of Admin Center.
To view your current plan
-
In Admin Center, click
Account in the sidebar, then select Billing > Subscription.
For more information, see Viewing plan subscriptions.