Best practices: Setting up skills-based routing

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  • Khajik Khajadourian

    When will skills be able to be leveraged in triggers? 

  • Dave Dyson
    Zendesk Community Manager
    Hi Khajik, 
    I don't have an answer for you, so I think this question is best posed in our Product Feedback forums. Does this existing product feedback thread capture your need? If so, please upvote and add any further comments you have here: Ability to update Skills from macros or triggers
    If not, then here's the place to post your use case: Feedback - Ticketing System (Support) -- use this template so our product team can understand your needs. Thanks!

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