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Installing and using the Ticket Field Manager app



Edited May 21, 2024


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97 comments

Hi Krasto, 
 
I've created a ticket on your behalf so we can investigate your issue further. Please check your email for more information. Thanks! And, speak soon!
 
Cheers,

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I'd like to request an update to the on-page instructions that makes it more plain what enabling the role and group restrictions do. 

At the very least I'd like to request an update to the instructions in this article that clearly outlines what they do:

Apparently, enabling these and putting a role or group in those fields mean that the settings will only apply to that group or role. That is counterintuitive in the context of the other settings and instructions. 

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Hi there,

I wanted to make Read-only option for one custom field on form for all the groups.

I have tried but it is not working

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Not sure if anyone else is experiencing issues, but I have read only fields and hidden fields configured in the app but they are now showing up like normal fields. 

 

I tried changing the configuration but had no luck. Just noticed this today, not sure how long it has been going on for. 

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image avatar

Arianne Batiles

Zendesk Customer Care

Hi Ulises 
I am creating a ticket where we can continue to discuss this privately. Please check your inbox for my email. Thank you!

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I am also having troubles getting this to work to hide Ticket Forms from my agents. 

 

I am using the following JSON array in the “Hide dropdown form options” field: 

 

[
 {"name": "ticket_form_id", "value": "1234"},
 {"name": "ticket_form_id", "value": "12345"},
 {"name": "ticket_form_id", "value": "123456"},
 {"name": "ticket_form_id", "value": "1234567"}
]
 

I am ensuring the right IDs are listed for the forms I am attempting to hide. I am also selecting all roles in the roles restriction, but I've tried it without role restrictions as well. 


What am I missing?

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Does anyone at @zendesk maintain this application?

I have a bug to file as well as some questions around the application.

I've resorted to writing our own custom application to overcome the shortcomings of this app.

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