How can I change the name of my conversation bot in the messaging widget?

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Cath B. [Digital Sales AE]

Edited Apr 28, 2025

1

8

8 comments

Date
    Newest
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      Audrey Ann Cipriano

      Hi Joshua Aaron G unfortunately there's currently no way to change the bot avatar as of yet - our team is working on it, but it's a while away. 

      I recommend following our Release notes here so you'll be notified once new features are released. Thanks! 

      0

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      Joshua G

      Gabriel Manlapig is can we request the ability to change the bot's avatar in messaging? 

      0

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      Gabriel Manlapig

      Hi Philip,
       
      The Messaging Widget has limited API methods as listed here Web Widget API for more information. Based on the web widget script above, it will only work for Web widget (Classic).
       
      I hope this helps! Thank you.
       

      0

      image avatar

      Phil Crump

      Sam Livingstone - DynaNet I'm not sure this works with Messaging, I can't get it to anyway. This looks like a live chat widget call which I think will only work with the web widget (classic). 

      I'm happy to be proven wrong if you can show the code working with Messaging?

      Thanks

      0

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      Karen Dallas Hartig

      you did a great thing by providing the language!

       

      0

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      Sam Livingstone

      Zipcar, Inc. Jeff C

      It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

      Thanks,

       

      <script type="text/javascript">window.zESettings = { 
webWidget: { 
answerBot: {
avatar: { 
url: 'https://link-to-some-image', 
name: { "*" : 'Zendesk' 
} 
}, 
title: { "en-US": "Support" 
} 
} 
} 
};
</script>

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      Jeff C

      Hello Danny,

      This is currently not possible but there are plans on addressing this in the near feature or later this year. Please follow our Whats New page to be updated on our latest Product updates.

      1

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      Danny Koss

      Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

      2

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