Is there any way to change the name "Answer Bot" in the messaging Web Widget?

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  • Danny Koss

    Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

  • Jeff C
    Zendesk Customer Care

    Hello Danny,

    This is currently not possible but there are plans on addressing this in the near feature or later this year. Please follow our Whats New page to be updated on our latest Product updates.

  • Applyboard

    Danny Koss Jeff C

    It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.



    <script type="text/javascript">window.zESettings = { 
    webWidget: { 
    answerBot: {
    avatar: { 
    url: 'https://link-to-some-image', 
    name: { "*" : 'Zendesk' 
    title: { "en-US": "Support" 

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