How can I change the name "Answer Bot" in the messaging Web Widget?

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6 Comments

  • Danny Koss

    Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

    0
  • Jeff C
    Zendesk Customer Care

    Hello Danny,

    This is currently not possible but there are plans on addressing this in the near feature or later this year. Please follow our Whats New page to be updated on our latest Product updates.

    1
  • Sam Livingstone - DynaNet

    Danny Koss @...

    It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

    Thanks,

     

    <script type="text/javascript">window.zESettings = { 
    webWidget: { 
    answerBot: {
    avatar: { 
    url: 'https://link-to-some-image', 
    name: { "*" : 'Zendesk' 
    } 
    }, 
    title: { "en-US": "Support" 
    } 
    } 
    } 
    };
    </script> 
    0
  • Karen Dallas Hartig

    you did a great thing by providing the language!

     

    0
  • philip crump

    Sam Livingstone - DynaNet I'm not sure this works with Messaging, I can't get it to anyway. This looks like a live chat widget call which I think will only work with the web widget (classic). 

    I'm happy to be proven wrong if you can show the code working with Messaging?

    Thanks

    0
  • Gabriel
    Zendesk Customer Care
    Hi Philip,
     
    The Messaging Widget has limited API methods as listed here Web Widget API for more information. Based on the web widget script above, it will only work for Web widget (Classic).
     
    I hope this helps! Thank you.
     
    0

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