Inline images not displaying for agents in tickets

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  • CJ Johnson

    I'm not seeing any way to add a domain to the SSO settings in Zendesk. What are the steps to implement this fix? 

  • Brenda Cardinez
    Hi Cj, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :) 
  • CJ Johnson

    The answer to my question, is that this lives under the "branding" settings, which is wildly un-intuitive. 

  • Matti Ketonen

    This SSO fix is not good. We are using a passwordless authentication via SAML for our customers and for our staff. We can't change the host mapping, as that would make our customers to get redirected to an area that they can't access.

  • Dane
    Zendesk Engineering
    Hi Matti,
    SSO authentication for End users and Team Members have different section in the Admin Center. You can just try to set it up for the Team Member authentication to resolve the issue with inline images.

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