About intelligent triage and Intelligence in the context panel

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  • Saren Black

    Is there a way to disable this function? We do not need this and it is cluttering up the UI. It is now the default panel that is open when opening a ticket so it requires extra clicks to navigate to the Interactions panel/ User Profile. 

  • James Molina

    Is it possible to add additional Taxonomy values beyond the system defaults?

  • Jake Bantz
    Zendesk Product Manager


    It is not possible to add additional values. We will continue to train the models and add values as is appropriate. Customizing or adding intents is a feature request we're exploring at this time.


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