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Suggesting restricted help center articles in an AI agent answer (Legacy)



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James Rodewig

Zendesk Documentation Team

Edited Feb 03, 2025


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2 comments

Hi James, 

Is there a more specific timeline for this feature? Our org uses restricted articles only and currently I am unable to build an effective bot in the flow builder.

Thanks

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Hi James,

It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both

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