About semantic search and how it works



image avatar

Elizabeth Williams

Zendesk Documentation Team

Edited Mar 25, 2025


2

31

37 comments

Für mich funktioniert die semantische Suche gar nicht. 

0


Will this also improve the search within Knowledge, for the agents?

0


Hi Naira,
 
I sincerely apologize for the frustration and inconvenience caused by the delay in enabling Semantics search on your help center. We understand the importance of an efficient search system and the impact it has on your user experience.
 
I want to assure you that our team is actively working to address this issue and expedite the process of rolling out Semantics search to your account. We value your continued trust as our customer since 2017, and we are committed to delivering an enhanced search experience that meets your expectations.
 
I appreciate your patience during this time, and we are dedicated to resolving this matter promptly. If you have any further concerns or specific feedback, please feel free to reach out directly, and we'll do our best to assist you.
 
Thank you for your understanding, and we look forward to delivering an improved search functionality soon.

0


It seems we are waiting way too long for the Semantics search to be enabled on our help center. It is very frustrating because our current Zendesk search is so bad...our search analytics are not improving ad we were hoping this could help us. No one at Zendesk is giving a timeline for us...we have been their customers since 2017 now. This is causing us lots of search related issues and the default search itself should have been good. Our users now use Google search to get to our help center articles as that is much more accurate and better. It has been a year now since you rolled it out in the first place...what is taking you so long to roll it out to us???

-1


Hi, is there any update on when this is planned for instant search? You mentioned Q3 being your next milestone.

I'm currently planning our help centre and am a bit cautious of relying too much on search, because instant search doesn't work very effectively (in my experience). This update would probably make a big difference.

0


Olá Samuel!

No momento ainda não temos uma previsão para essa expansão. Você pode seguir a nossa pagina de Updates para ser notificado sobre as atualizações que acontecem no sistema

https://support.zendesk.com/hc/en-us/categories/4405298749210-Zendesk-updates

Espero que isso ajude! Se houver duvidas, estou a disposiçao.

0


Qual a previsão para ficar disponível no Brasil?

1


Hi all, thank you for continuing to provide your feedback here. We are aware of your request for more information and will look to get a reply here as soon as we are able. If you are interested, you can post your product feedback and feature request in our Guide Feedback forum. This is our centralized place for product feedback on Zendesk products that is regularly monitored by PM's for a reply. Here is a feedback template to get you started. Thank you again!

1


We have been waiting all this year for our help center to get the semantics search...how long will it take Zendesk to roll it out to all? Our existing search is not that great and we have been hoping this would help us, Can we get an update as to what's going on?

1


I believe early Q3 is past us. Is there a clear timeline on when to expect this feature?

0


Sign in to leave a comment.