How do I manually update my Zendesk QA connection?

These settings apply only to Zendesk QA customers who have not yet been migrated and are still using the Klaus app for sign-in. If you’re accessing Zendesk QA through the product tray already, see Managing help desk connections in Zendesk QA.

Question

How can I import conversations into my account sooner? How can I manually update my Zendesk QA connection?

Answer

Zendesk QA automatically imports conversations from your help desk every four to six hours. However, you can manually trigger the import sooner within your account.

To manually update connection

1. Select Settings
2. Select Toggle sidebar icon
3. Under Account, select Connections
4. Find the connection. Click on the three dots to the right of the status
5. Select Manually update connection

For more information, see this article: Managing help desk connections in Zendesk QA.