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What's new in Zendesk: October 2024



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Sara Costa

Zendesk Documentation Team

Edited Oct 01, 2024


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Hi, the option announced for including CCs and followers in views is already available? 

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Colleen Hall

Zendesk Documentation Team

Hi Bruno Gabriel , yes the option for using CC and Followers as conditions for your views is currently rolling out. If you don't already see it, you should see the option for it in your account soon! 

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This update negatively impacts the trigger view when using tags as conditions.

Currently, not all tag words are fully visible, which affects usability.

Please address this issue and consider reverting to the previous version, which worked better.

Thank you!

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