Announced on | Rollout starts | Rollout ends |
September 30, 2024 | September 30, 2024 | October 4, 2024 |
Starting today, Zendesk administrators can configure OpenID Connect (OIDC) as an option for signing in team members and end users through single sign-on.
This announcement includes the following topics:
What is changing?
OpenID Connect now appears as an option under Create SSO configuration in Admin Center under Account > Security > Single sign-on.
See Setting up single sign-on with OpenID Connect to learn about how OIDC works and how to configure it.
Why is Zendesk making this change?
OpenID Connect (OIDC) is an authentication protocol built on the OAuth 2.0 framework. It enables developers to authenticate users and obtain basic profile information in a secure and standardized manner. OIDC uses ID tokens to verify the identity of users based on the authentication performed by an authorization server, simplifying the process of managing user identities and enhancing the security of interactions between users and applications.
Zendesk is committed to providing you with the tools and best practices you need to protect your account, and OIDC is the industry standard for authenticating users.
What do I need to do?
There’s no action required from you. This update is automatically rolled out and available to all accounts.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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