| Suite | Professional, Enterprise, or Enterprise Plus |
| Support with | Explore Professional or Enterprise |
We know you find our Explore recipes helpful for learning and discovering real-life scenarios. However, there are a lot of recipes, and finding the recipe you want can sometimes be challenging.
To help, we've listed the top 20 recipes based on page views so you can see what's popular. We'll refresh this article monthly and highlight new and notable recipes.
See a complete list of Explore recipes.
This article contains the following topics:
Trending recipes
Here are the top 20 recipes in the last month:
- How to report on first reply time in Zendesk
- Declined and missed calls by ticket ID and agent leg
- Reporting on created and solved tickets
- Average ticket resolution time without pending or on-hold time
- Reporting on the duration of fields
- Finding tickets with a specific word in the subject
- Reporting on macros using tags
- Tracking ticket assigns across groups
- Reviewing SLA performance
- Getting to know dashboard filters
- One-touch tickets
- Reporting on customer satisfaction by agent
- Reporting on full resolution time
- Reporting on nested drop-down fields
- Agent interactions on tickets
- Reporting on custom ticket fields
- Reporting on custom ticket statuses
- Time Tracking app - Measuring ticket handling time
- Time Tracking app - Measuring update handling time
- Reporting on the auto assist feature of agent copilot
New and notable recipes
The following recipes are new or notable this month:
- You might have heard that starting in June 2025, Zendesk is introducing a 37-month data retention limit for Explore, designed to improve report loading speeds. If you need to report historical data, this recipe might help. See Using constants to add historical data to reports.
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Do you have an idea or suggestion for a new Explore recipe? Please let us know in the comments below!
5 comments
Jakub Raduszewski
We could really use the recipe for an Explore report showing the % resolution rate of our bot's generative AI replies. We have reports on prebuilt answers, but cannot find a way to check the generative AI in a similar way.
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Rob Stack
Hi, we've just updated the list of trending recipes for December 2024.
1
Rob Stack
Hi, we've just updated the list of trending recipes for January 2025. There are no newcomers on the list this month. Remember, if you've created a great report and want to share it with the world, send it in!
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Cortnie Sproul
Hi! I'd like to see options for reporting on Guide. We only use Zendesk for the KB so we are looking for monthly metrics around # of articles viewed, failed searches, popular articles, etc. I see those values in the Reporting module but i'd like a way to get the names of the articles or the actual words entered for the failed searches, etc.
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Rob Stack
Hi, we've just updated the list of trending recipes for February 2025. We've also added a “new and notable recipes” section.
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