Recent searches
No recent searches

John Espina
Joined May 13, 2021
·
Last activity Nov 08, 2023
Following
0
Followers
0
Total activity
31
Vote
1
Subscriptions
17
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by John Espina
John Espina commented,
This is a very helpful; article
View comment · Posted Nov 08, 2023 · John Espina
0
Followers
1
Vote
0
Comments
John Espina commented,
Remember to share as many details as you can now so our team can provide the most helpful first reply.
View comment · Posted Jun 29, 2023 · John Espina
0
Followers
0
Votes
0
Comments
John Espina commented,
Hi Matthew,
I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.
For now, I will be closing this ticket to avoid confusion.
John Espina | Customer Advocate
View comment · Posted Aug 13, 2021 · John Espina
0
Followers
0
Votes
0
Comments
John Espina commented,
Hi Matthew,
In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.
Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-
I hope this helps,
John Espina | Customer Advocate
View comment · Posted Aug 12, 2021 · John Espina
0
Followers
0
Votes
0
Comments
John Espina commented,
Hi Rachel,
In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer.
Here are some article links that you can refer to: https://support.zendesk.com/hc/en-us/community/posts/203457806.
Also, there's a community article that you can check: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation
I hope this information helps.
John Espina | Customer Advocate
View comment · Posted Aug 12, 2021 · John Espina
0
Followers
0
Votes
0
Comments
John Espina commented,
Hi Matt,
In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data without having to store and use the passwords of Zendesk users, which is sensitive information.
Please check this article: https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application
John Espina | Customer Advocate
View comment · Posted Jul 02, 2021 · John Espina
0
Followers
0
Votes
0
Comments
John Espina commented,
Hi Edwin,
You can try this formula:
IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this: https://www.evernote.com/l/AkCqHHz6LFVGf6vhd_qVcQU_clOmT5K0xTI
View comment · Posted Jun 30, 2021 · John Espina
0
Followers
0
Votes
0
Comments
John Espina commented,
Hi Nilton,
In regards to that, you actually use the end-points on this article I provided before.
GET /v2/deals/:deal_id/associated_contacts
John Espina | Customer Advocate
View comment · Posted May 15, 2021 · John Espina
0
Followers
0
Votes
0
Comments
John Espina commented,
Hi Nilton,
If a deal has multiple contacts associated with it, you're only able to export the primary contact on the deal. otherwise, you would need to use the API to pull all associated contacts https://developers.getbase.com/docs/rest/reference/associated_contacts
View comment · Posted May 11, 2021 · John Espina
0
Followers
1
Vote
0
Comments
John Espina commented,
Hi Monica, I will be creating a ticket with regards to your concern about automation setup.
View comment · Posted May 06, 2021 · John Espina
0
Followers
0
Votes
0
Comments