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Dave Garofalo

Joined Nov 05, 2021

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Last activity Dec 02, 2024

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ACTIVITY OVERVIEW

Latest activity by Dave Garofalo

Dave Garofalo commented,

CommentCreating dashboards

Can I drill in to see what the individual ticket numbers are?

View comment · Posted Dec 02, 2024 · Dave Garofalo

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Dave Garofalo commented,

CommentWorking with articles in the knowledge base

Just want to upvote Aoife's feedback. Would be very useful to have content blocks in Macros. We have a “how to contact support” PDF that we attach to lots of macros, and content blocks could replace that.

View comment · Posted Apr 17, 2024 · Dave Garofalo

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Dave Garofalo commented,

Community comment Feedback - Ticketing system (Support)

Agree on this. Ideally I'd like to be able to fire a trigger when a ticket meeting certain criteria is deleted as a Quality Control measure.

View comment · Posted Apr 06, 2024 · Dave Garofalo

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Dave Garofalo commented,

Community comment Q&A - Reporting and analytics

Same here, my support reps are only assigned 3 tickets at a time, so some tickets stay in queue until they are assigned to a rep and I don't want to count queue time in first reply.

View comment · Posted Mar 14, 2024 · Dave Garofalo

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Dave Garofalo commented,

Community comment Feedback - Reporting and analytics (Explore)

Adding my voice to the chorus of users requesting this feature. If you use the back arrow on your browser or just close the tab, the changes seem to stick!

View comment · Posted Nov 05, 2021 · Dave Garofalo

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