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Sati Olasz

Joined Jul 07, 2022

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Last activity Jul 11, 2022

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Latest activity by Sati Olasz

Sati Olasz commented,

CommentLive chat agent guide

Thanks Hiedi Kysther!

Yes, this is what they do, just set themselves Online, but they notice that their status changes for no reason. Even when working in tickets. It may be due to the VPN they are using, we are still investigating.

 

View comment · Posted Jul 11, 2022 · Sati Olasz

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Sati Olasz commented,

CommentLive chat agent guide

Many of our agents have the same issue, it looks to them that they are Online, but when they refresh the browser they are Invisible.
We have recently migrated to the Agent workspace too.

I wonder, Chad Susa (Gravity CX - Zendesk Partner) did you manage to find more insights on what could be causing this?

View comment · Posted Jul 07, 2022 · Sati Olasz

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