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Brenda Piersak

Joined Jan 12, 2024

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Last activity Oct 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Brenda Piersak

Brenda Piersak commented,

CommentWorkflow best practices and recipes

Alan Pugh did you find a solution for this?  I enabled omni today and having the same issue with inactive conversations 

View comment · Posted Oct 07, 2024 · Brenda Piersak

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Brenda Piersak commented,

Community comment Feedback - Chat and Messaging (Chat)

agree just switched today and this is another miss in the customer support process.  There have been too many of these.  All these “upgrades” do is cause me and my team more problems. 

View comment · Posted Sep 24, 2024 · Brenda Piersak

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Brenda Piersak commented,

Community comment Q&A - Tickets and email

I too was looking for an Is Not option.  Thanks for the post Ryan! 

View comment · Posted Mar 12, 2024 · Brenda Piersak

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Brenda Piersak commented,

Community comment Feedback - Ticketing system (Support)

+1 we are waiting too.  Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels.  I don't understand how such a critical business rule was missed.  Looking forward to the deployment!

View comment · Posted Jan 17, 2024 · Brenda Piersak

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Brenda Piersak commented,

CommentRouting

Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time?  If our agents are on a call we do not want to assign a message/chat until after that call ends.  If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.  

View comment · Posted Jan 12, 2024 · Brenda Piersak

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