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Customer management and profiles

Adding your agent signature to ticket comments and email notifications

What's my plan? Suite Any plan Support Any plan As an agent, you can add a personal signatur...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Adding end users

What's my plan? Suite Any plan Support Any plan End users, also known as customers, a...

Edited Mar 28, 2025

9 votes  ·  38 comments

9

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38

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Resending a verification email

What's my plan? Suite Any plan Support Any plan Ideally, users will verify their own email ad...

Edited Mar 19, 2025

6 votes  ·  5 comments

6

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5

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Searching users, groups, and organizations

What's my plan? Suite Any plan Support Any plan Data in the end users, team members, group, a...

Edited Mar 19, 2025

7 votes  ·  20 comments

7

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20

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Updating ticket requesters and organizations

What's my plan? Suite Any plan Support Any plan It's possible to change an existing ticket's r...

Edited Mar 19, 2025

10 votes  ·  20 comments

10

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20

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Managing users in multiple organizations

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

11 votes  ·  37 comments

11

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37

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Merging a user's duplicate account

What's my plan? Suite Any plan Support Any plan Duplicate accounts for a single user can mak...

Edited Mar 19, 2025

14 votes  ·  16 comments

14

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16

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Suspending a user

What's my plan? Suite Any plan Support Any plan Agents and admins can suspend end users so t...

Edited Mar 19, 2025

10 votes  ·  66 comments

10

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66

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Creating and using customer lists

Customer Lists is a legacy add-on. See About Zendesk product legacy add-ons. Customer lists define a segment of yo...

Edited Feb 19, 2025

11 votes  ·  43 comments

11

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43

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Managing your customer lists

Customer Lists is a legacy add-on. See About Zendesk product legacy add-ons. You can create customer lists to defi...

Edited Feb 19, 2025

7 votes  ·  4 comments

7

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4

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Viewing and editing your user profile in Zendesk Support

What's my plan? Suite Any plan Support Any plan In Zendesk Support, you can access yo...

Edited Mar 25, 2025

12 votes  ·  3 comments

12

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3

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Viewing assigned, requested, and CC tickets in the Support profile

What's my plan? Suite Any plan Support Any plan You can see tickets activity for yourself or...

Edited Mar 19, 2025

3 votes  ·  11 comments

3

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11

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Updating your name and profile picture

In Zendesk Support, you can edit your user name and profile picture. For information on updating an end-user's profi...

Edited Jan 03, 2023

6 votes  ·  23 comments

6

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23

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Changing your password

You can easily change your password in your user profile. If you're an admin you can reset an end-user's pa...

Edited Jan 03, 2023

11 votes  ·  4 comments

11

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4

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Using two-factor authentication to sign in to Zendesk Support

What's my plan? Suite Any plan Support Any plan Quick Look: Agent UI > User Avatar > View ...

Edited Mar 19, 2025

13 votes  ·  41 comments

13

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41

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