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Rob Stack

Zendesk Documentation Team

編集日時:2025年1月23日


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When obtaining the elapsed time for each status in the update history dataset, is it possible to narrow down the elapsed time to business hours?

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Alex Zheng

Zendesk Customer Care

Hey there,
 
Unfortunately, with the updates history dataset there are not options as of now to incorporate business hours into the various metrics. The tickets dataset does have some options available to you to use like on-hold time and agent wait time that can be taken in business hours if that will suit your needs.
 
Let me know if you have any further questions.
 

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I see, that's unfortunate.
I wanted to calculate the elapsed time for each status using business hours.

Thank you for your answer.

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