Introduction to the Support agent interface

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  • Bernd Boente
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    seit heute gibt es eine neue Ansicht,leider ist diese nicht sehr Übersichtlich, da kein Kontrast.
    Wiekann ich das ändern??
    Mann kann die Tabs kaum erkennen Auchdas Suchfeld ist unvorteilhaft



  • Dominic Torkovsky
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    Guten Tag Bernd,

    Sie können unter 

    Admin > Einstellungen > Konto > Branding 

    Die Hintergrund-Farbe der Seitenleiste mit den Symbolen anpassen. Hilft es Ihnen hier weiter, eine andere Hintergrund-Farbe zu verwenden ? 

    Viele Grüsse,


  • Socorro Fernandez
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    This is a great article that I continue to reference to new agents of our Zendesk Instance!


    In regards to the Ticket Toolbar when looking at a ticket specifically the following:

    • Ticket info displays the ticket status, type, and number.

    One of our agents noticed that if they use a Macro that updates the ticket status, the status on the Ticket info will update to that given status from the macro even though they have not yet submitted the ticket.

    For example, if I have an open ticket and apply a macro to set the ticket to solved, it will update the Ticket info status to Solved, even though you haven't submitted the ticket.

    The ticket is in a sort of limbo where technically it is open because I have not yet hit submit but I can tell that the Ticket info is just directly updating based on the bottom toolbar status.

    I am curious on your thoughts on this and based on the scenario above, would it make sense that the Ticket info were to reflect open until it was submitted? Of course this would require to go back into the ticket to see. Please reach out if you have any questions.


    Thank you!

  • Cyn Armistead
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    Can I customize the dashboard, or replace it with a view I've created?

  • Nicole - Community Manager
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    Hi Cyn - 

    Not at this time, but additional functionality around the Agent Interface has been proposed for next year. 

  • Christopher Rehn
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    Is there any way, maybe through an app in Marketplace, where I can add and edit my own links to important features in our sidebar in Zendesk, the bar on the left side with "Home", "Views", et cetera?


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