Answer Bot (formerly Automatic Answers) uses machine learning to respond to support tickets with an automated email that lists potentially relevant knowledge base articles. This encourages self-service in your customer base, and raises awareness of your knowledge base offerings.
Answer Bot is currently available through the Early Access Program, and is available to most Zendesk customers as a beta feature.
To join the Answer Bot Early Access Program, sign up here.
When determining eligibility, consider the following requirements and limitations:
- Currently, the feature only works in English, so you may need to configure it accordingly.
- Must have 10 or more detailed, published articles that speak to the problems their customers commonly face.