Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, Flow Builder is bot builder, and Article Recommendations are autoreplies. The Explore dashboard uses legacy names and will be updated in the future.
This article contains resources for setting up and using Zendesk bots, including documentation, blogs, and community tips.
Documentation
Administrator
- Quickstart guide: Autoreplies and Article Recommendations
- Understanding everywhere you can use Zendesk bots
- Using Article Recommendations with your web forms
- Configuring email autoreplies to deflect requests
- Viewing and managing your autoreply settings
- Using APIs to configure autoreplies in Web Widget (Classic)
- Enabling and using article recommendations in the Web Widget (Classic)
- Using the Answer Bot for Slack integration
- Deactivating autoreplies
Best practices for admins
- Best practices: Preparing to use bots to recommend articles
- Best practices: Using labels to optimize your article recommendations
- Best practices: Setting up triggers, views, and workflows for bots
- Best practices: Helping the bot find the right articles more easily
- Optimizing your articles for autoreplies
- Boosting your click-through rate with conditional email text