Best practices to prepare for a busy season

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  • Michael H

    @Lisa: Really great article, nice work and covers a number of good prep steps in readiness for peak periods.

    However, I do need to call out one item - being one of the eCommerce integrations mentioned - specifically Big Commerce, developed by the Presence Group.

    This plugin has some significant deficiencies, in terms of usability (need to constantly login to BigCommerce, no OAuth or easier means); broken links to stores, orders, and customer information; and support for these issues isn't timely.

    Would be great to see Zendesk develop an official plugin for BigCommerce, as well as update the plugins they've already developed for other eCommerce platforms, to surface information as part of Sunshine Events.


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