Determining your Zendesk Chat account version

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  • Alan Hogan

    How can I progress my account to the next phase?

  • Brent Leggett

    None of this worked for me. Very confusing. I'm brand new to zendesk chat, signed up, installed the wordpress plugin, got it working, but cannot login on the mobile app. I even had to register again to leave this comment.

    Is it  or One knows me, the other doesn't and the android app accepts neither credentials. Frustrating. 

    I'm a developer - so not a technophobe - but this is a deal breaker. Moving on to your competitors. I recommend you unify your authentication channels - this page above is evidence of how much of a mess has been made.

  • Brett Bowser
    Zendesk Community Team

    Hey Brent,

    Sorry to hear you're experiencing issues with logging into Chat on your mobile device :(

    Are you only using Chat or have you signed up for Support as well? If you're in the Chat mobile app do you see the option to log in with Support? If so, can you try logging in from there and enter the subdomain you would have set up with your account as well as your newly created password?

    If you continue to experience issues please let me know and we can get a ticket created on your behalf to investigate further.


  • mak
    لم أتمكن من التحدث مع فريق الدعم وارجو ان يتم اظافه اللغه العربيه
  • chimesupport
    How do you open back up a account that was closed on mistake
  • Brett Bowser
    Zendesk Community Team

    Hi chimesupport,

    I'm going to generate a ticket on your behalf so we can get some additional account information from you.


  • Chenda Heang


    I've trying so hard to contact your support team, seem I got no prompt answer at all. I want to change plan and adding more agent and effective immediately not to wait until my next billing due date. 

    Could anyone help pls? 


  • Devan - Community Manager
    Zendesk Community Team

    Hello Chenda,

    So you should be able to adjust your plan to fit your needs through your account management profile. I've linked an article that has detailed instructions on how to go about making these changes in your account. 

    Viewing and Changing Plan Subscriptions

    If you need further help with this though, let us know, and we'll get one of our trained agents to assist you further. 

    Best regards,


  • Sac Leme

    Boa tarde,

    Chamo-me Neuzinete e eu estava falando com paciente no chat e o sistema pediu para atualizar a pagina de vocês, depois disso não consigo entrar no chat do Zendesk e nem os pacientes conseguem acessar através do nosso site.

    Gostaria de saber como devo proceder.


  • Luiz Carlos Silva

    Bom dia, Neuzinete!

    Criei um ticket para que possamos conversar mais sobre esse assunto. Por lá poderemos discutir sobre os detalhes desse problema e proceder com nossa investigação!



    Luiz CMS

  • Royal Touch London

    Unable to use on my iphone, how to setup? 

  • Devan - Community Manager
    Zendesk Community Team

    Hello Royal Touch London,

    Could you share a little bit more info regarding the issue impacting you?

    1. What product are you trying to utilize via mobile?
    2. What steps have you taken to troubleshoot this on your own?
    3. What are some of the symptoms you are facing when you attempt to use our product on your iPhone?

    Best regards.

  • Israel Gonzalez

    Is there an update on zopim legacy chat accounts being migrated to zendesk chat? zopim/zendesk chat is the only item on our tech stack that doesn't support sso. I believe the newer versions of zendesk chat don't require relogging in as long as you are logged into zendesk right?


  • Gail L
    Zendesk Community Team

    Hi Israel,

    Yes, the newer version of chat only requires one login for the whole product suite. You can request to have your legacy chat account migrated to the newer framework by contacting your account manager if you want to retain the existing chat account information (it's also possible to unlink legacy chat accounts from the support account they've been connected to if you want to start a new chat account instead). Check the link here for more information on the migration process: Upgrade your Legacy Chat + Support account to the enhanced experience

    I hope that helps!

  • Oleg Cassini

    Dear Community Manager,

    ı would like to close mobile part on our web site. however ı couldnt find the right code here for? ı tried several codes but it didnt worked at all.  Also can you please advise me about our type of  account? How can ı see either we have only chat or chat+support account? 

    thank you



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