| Suite | Team, Growth, Professional, Enterprise, or Enterprise Plus |
| Support with | Live chat and messaging Team, Professional, or Enterprise |
Currently, there are four versions of Zendesk Chat in use. Which version you’re using depends on a number of factors, including:
- When you signed up for Zendesk Chat
- The website where you signed up
- Whether you are using a Chat-only account, or a Chat account integrated with Zendesk Support
Based on these and other factors, you may be using one of the following versions of Zendesk Chat:
- Zendesk Chat Phase 4, Chat-only or Chat + Support, available after October 24, 2018.
- Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who later added a Chat account.
-
Legacy Zendesk Chat,
a chat-only version, created on
zopim.com. -
Legacy Zendesk Chat +
Support, an integrated Chat-Support account, created on
zopim.com.Documentation related to Legacy Chat versions can be found in the Using Legacy Chat section of this Help Center,
Use the following table, and the lists below, to determine which version you are currently using.
| Indicating action | Legacy Zendesk Chats | Chat Phase 3 | Chat Phase 4 |
|---|---|---|---|
| How you sign into your account | Logging in via dashboard.zopim.com | Logging in via subdomain.zendesk.com | |
| How you can access your products |
For legacy Chat subscriptions only, you will only have access to Chat. For legacy Chat accounts linked to Support, you will need to log into Chat and Support products separately. |
You can use the Zendesk Product Tray icon ( ) in the top toolbar. |
|
| How you make changes to your subscription | Logging in via account.zopim.com | Using the Admin Center when you’ve logged into your Zendesk | |
| How chats turn into tickets |
For legacy Chat subscriptions only, there are no tickets For legacy Chat accounts linked to Support, all Chats will be linked to a ticket on Support. Automated/manual ticket creation can be configurable via the Chat Dashboard. Tickets will be created at the start of each chat - agents can access the ticket on Support via the Chat window. |
||
You're on Zendesk Chat Phase 4 if...
- You sign in to your account at
zendesk.com. - Your dashboard URL is
subdomain.zendesk.com/chat. - Agents update their name, email, and password in the Admin Center (accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
- On your Chat dashboard, you see the Zendesk Product Tray icon (
) in the top toolbar.
You're on Zendesk Chat Phase 3 if...
- You sign in to your account at
zendesk.com. - Your dashboard URL is
subdomain.zendesk.com/chat. - Agents update their name, email, and password in Zendesk Support (accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
- On your Chat dashboard, you see the Zendesk Product Tray icon () in the top toolbar.
You are on Legacy Zendesk Chat if…
- You sign in to your account at
account.zopim.com. - Your dashboard URL is
dashboard.zopim.com. - Agents update their name, email, and password directly in the Chat dashboard (accessed from Settings > Personal >Profile tab).
- When you open your dashboard and go to Settings > Account and click the Zendesk Support tab, you see an option to sign up for Zendesk Support.
- When you open your dashboard and go to Settings > Personal, you do not see a Zendesk Support tab.
14 comments
Paul May
Hi folks; I'm looking for documentation on integration of the Chat widget into our React-based website. Primarily, I need to know how to identify customers who have signed into our app - to Zendesk, when a chat is started. For example; if the user joe@example.com signs in, and his name is Joe Person, and he is on our Starter plan - I need to be able to tell Zendesk that it's Joe Person, joe@example.com, Starter etc. Could you follow-up with me please?
0
Aubree
Chat Phase 3 and Phase 4 are practically the same. Chat Phase 3 and Phase 4 are really just chat product 'phase' plan_settings which we use to identify an account based on the timeline they were created and how it was created.
With Chat Phase 3, Chat can be added to a Zendesk account with Support already. Chat fully operate within the Zendesk ecosystem without the need for a Zopim account (the Legacy Zendesk Chat).
Chat now becomes a “product” that can be “enabled” in a Zendesk account.
For Chat Phase 4, Zendesk accounts do not require a subscription to Support anymore and can be provisioned with Chat product only. Hence, it was described as Chat-only or Chat + Support, available after October 24, 2018.
1
Aktie Projeto
I would like to better understand how I can differentiate whether my client is using CP3 or CP4, I did not see much difference in the explanation, but I see differences in the availability of topics within the chat for configuration ... I just don't know which CP ... can you help me?
0
Ricardo Herrera
Si grasiás nesesito saber lo del error
0
Brett Bowser
I'm going to create a ticket on your behalf so our Customer Care team can look into this for you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
1
Bill Porter
Im trying to cancelour account.... have looged on to the older zopim account but there is no way there to do it that I can find.
0
Dion
Do you know the email address that you used to sign into Zopim?
Regards,
0
Nathalie Roche
j'ai zopim depuis 2013 sans probleme. accountzopim
Depuis le 21 octobre impossible de me connecte à mon dashboard, ne reconnait pas adresse mail et mot de passe, de plus impossible de recevoir le lien pour nouveau mot de passe.
Merci de résoudre ce probleme
0
Dion
Thanks for contacting Zendesk! In order for us to provide support targeted to your account, could you please provide us with your Zendesk subdomain?
If you're not sure what your subdomain is, have a look at the URL you use to access Zendesk. For example, in companyname.zendesk.com, 'companyname' is the subdomain.
Best Regards,
0
JR Lausin
Remember to share as many details as you can now so our team can provide the most helpful first reply.
0
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