Determining your Zendesk Chat account version

Currently, there are four versions of Zendesk Chat in use. Which version you’re using depends on a number of factors, including:

• When you signed up for Zendesk Chat
• The website where you signed up
• Whether you are using a Chat-only account, or a Chat account integrated with Zendesk Support

Based on these and other factors, you may be using one of the following versions of Zendesk Chat:

• Zendesk Chat Phase 4, Chat-only or Chat + Support, available after October 24, 2018.
• Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who later added a Chat account.
• Legacy Zendesk Chat, a chat-only version, created on zopim.com.
• Legacy Zendesk Chat + Support, an integrated Chat-Support account, created on zopim.com.

  Documentation related to Legacy Chat versions can be found in the Using Legacy Chat section of this Help Center,

Use the lists below to determine which version you are currently using.

You're on Zendesk Chat Phase 4 if...

• You sign in to your account at zendesk.com.
• Your dashboard URL is subdomain.zendesk.com/chat.
• Agents update their name, email, and password in the Admin Center (accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
• On your Chat dashboard, you see the Zendesk Product Tray icon () in the top toolbar.

You're on Zendesk Chat Phase 3 if...

• You sign in to your account at zendesk.com.
• Your dashboard URL is subdomain.zendesk.com/chat.
• Agents update their name, email, and password in Zendesk Support (accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
• On your Chat dashboard, you see the Zendesk Product Tray icon () in the top toolbar.

You are on Legacy Zendesk Chat if…

• You sign in to your account at account.zopim.com.
• Your dashboard URL is dashboard.zopim.com.
• Agents update their name, email, and password directly in the Chat dashboard (accessed from Settings > Personal >Profile tab).
• When you open your dashboard and go to Settings > Account and click the Zendesk Support tab, you see an option to sign up for Zendesk Support.
• When you open your dashboard and go to Settings > Personal, you do not see a Zendesk Support tab.

You are on Legacy Zendesk Chat + Support if…

• You sign in to your account at account.zopim.com.
• You sign in to your Zendesk Support account at subdomain.zendesk.com.
• Your dashboard URL is dashboard.zopim.com.
• Agents update their name, email, and password directly in the Chat dashboard (accessed from Settings > Personal >Profile tab).
• When you open your dashboard and go to Settings > Account and click the Zendesk Support tab, you see a Support account listed, and Ticket Creation configuration options.
• When you open your dashboard and go to Settings > Personal, you see a Zendesk Support tab.