Currently, there are four versions of Zendesk Chat in use. Which version you’re using depends on a number of factors, including:
- When you signed up for Zendesk Chat
- The website where you signed up
- Whether you are using a Chat-only account, or a Chat account integrated with Zendesk Support
Based on these and other factors, you may be using one of the following versions of Zendesk Chat:
- Zendesk Chat Phase 4, Chat-only or Chat + Support, available after October 24, 2018.
- Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who later added a Chat account.
-
Legacy Zendesk Chat, a chat-only version, created on
zopim.com. -
Legacy Zendesk Chat + Support, an integrated Chat-Support account, created on
zopim.com.Documentation related to Legacy Chat versions can be found in the Using Legacy Chat section of this Help Center,
Use the lists below to determine which version you are currently using.
You're on Zendesk Chat Phase 4 if...
- You sign in to your account at
zendesk.com. - Your dashboard URL is
subdomain.zendesk.com/chat. - Agents update their name, email, and password in the Admin Center (accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
- On your Chat dashboard, you see the Zendesk Product Tray icon (
) in the top toolbar.
You're on Zendesk Chat Phase 3 if...
- You sign in to your account at
zendesk.com. - Your dashboard URL is
subdomain.zendesk.com/chat. - Agents update their name, email, and password in Zendesk Support (accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
- On your Chat dashboard, you see the Zendesk Product Tray icon () in the top toolbar.
You are on Legacy Zendesk Chat if…
- You sign in to your account at
account.zopim.com. - Your dashboard URL is
dashboard.zopim.com. - Agents update their name, email, and password directly in the Chat dashboard (accessed from Settings > Personal >Profile tab).
- When you open your dashboard and go to Settings > Account and click the Zendesk Support tab, you see an option to sign up for Zendesk Support.
- When you open your dashboard and go to Settings > Personal, you do not see a Zendesk Support tab.
You are on Legacy Zendesk Chat + Support if…
- You sign in to your account at
account.zopim.com. - You sign in to your Zendesk Support account at
subdomain.zendesk.com. - Your dashboard URL is
dashboard.zopim.com. - Agents update their name, email, and password directly in the Chat dashboard (accessed from Settings > Personal >Profile tab).
- When you open your dashboard and go to Settings > Account and click the Zendesk Support tab, you see a Support account listed, and Ticket Creation configuration options.
- When you open your dashboard and go to Settings > Personal, you see a Zendesk Support tab.
6 Comments
How can I progress my account to the next phase?
None of this worked for me. Very confusing. I'm brand new to zendesk chat, signed up, installed the wordpress plugin, got it working, but cannot login on the mobile app. I even had to register again to leave this comment.
Is it chat.zendesk.com or subdomain.zendesk.com/chat/ One knows me, the other doesn't and the android app accepts neither credentials. Frustrating.
I'm a developer - so not a technophobe - but this is a deal breaker. Moving on to your competitors. I recommend you unify your authentication channels - this page above is evidence of how much of a mess has been made.
Hey Brent,
Sorry to hear you're experiencing issues with logging into Chat on your mobile device :(
Are you only using Chat or have you signed up for Support as well? If you're in the Chat mobile app do you see the option to log in with Support? If so, can you try logging in from there and enter the subdomain you would have set up with your account as well as your newly created password?
If you continue to experience issues please let me know and we can get a ticket created on your behalf to investigate further.
Cheers!
Hi chimesupport,
I'm going to generate a ticket on your behalf so we can get some additional account information from you.
Cheers!
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