Managing file sending in live chat

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  • Mohan Ganesh

    is there any way to disable file sending option only for Visitor not agent. when i disable File Sending, it is disabling for both agent and visitor but I need to disable only for visitor, please respond ASAP

  • Kelly Ngo

    Is this option available for web forms too?

  • Brett Bowser
    Zendesk Community Team

    Hey Mohan,

    This setting is account wide so I'm afraid if you disable this option then it would disable for both agents and end-users.

    Let us know if you have any other questions!

  • Devan - Community Manager
    Zendesk Community Team

    Hello Kelly,

    So regarding web forms, Guide does have the ability for file sharing to take place, but it does work a bit differently. I've gone ahead and linked an article that goes into more detail regarding this feature. Let us know if there is anything else we can help with and have a great day.


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