Question
How can I add a secondary email address to a user account?
Answer
A user account can contain multiple email addresses. Each time you add an email address, a verification email is sent to that address and must be confirmed before the email address is valid.
To add a secondary email address to a user account
- Navigate to the user's profile in Zendesk Support.
- In the user's profile, click Add contact and select Email, then enter the email address in the field that appears.
- When you are finished, close the user's profile by navigating away from it to save your changes.
For more information on viewing, adding and editing user profiles, see the article: Viewing a user's profile in Zendesk Support.
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