How can I add a secondary email address to a user account?

Question

How can I add a secondary email address to a user account?

Answer 

A user account can contain multiple email addresses. Each time you add an email address, a verification email is sent to that address and must be confirmed before the email address is valid.

To add a secondary email address to a user account

1. Navigate to the user's profile in Zendesk Support.
2. In the user's profile, click Add contact and select Email, then enter the email address in the field that appears.
3. When you are finished, close the user's profile by navigating away from it to save your changes.

For more information on viewing, adding and editing user profiles, see the article: Viewing a user's profile in Zendesk Support.