Setting up the Amazon AppFlow integration with Zendesk

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10 Comments

  • Fábio Gonçalves

    It seems that the authentication method or steps for Zendesk source from Amazon Appflow has changed. what about update this article? I have also attached two snapshots to illustrate that.

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  • Michael Corlett

    You need to specify that an OAuth client needs to be created, with a redirect URL like

    https://{region}.console.aws.amazon.com/appflow/oauth

    Where the {region} is where your flow will be created, e.g. eu-central-1 for Frankfurt

    1
  • Oleg Savelyev

    You can also try redirect URL without a region, worked for me:

    https://console.aws.amazon.com/appflow/oauth

    0
  • David Hall
    Zendesk Product Manager

    Thank you all for your feedback.  We've worked through a couple of teething issues with AWS and will updating the docs shortly to include details about the OAuth Client setup.

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  • Jeffrey Albro

    I'm getting a different error:  

     

    An error occured while creating the connection {{ profile }}
    Service Error
     
    Any ideas?
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  • Sakher

    Is there a way to export the same format that we get from the export UI in Zendesk? we have applications already use that format (which contains much richer details and comments,....).

    If this is not achievable by AppFlow, is there a different API we can use to programmatically get the export file?

    1
  • Jeffrey Albro

    Sakher

     

    You might want to check out Fivetran or Stitch.   They both grab everything I have needed from Zendesk.  Fivetran dealt with custom fields more gracefully than Stitch, but everything I wanted was in both.

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  • Sinead Cabezas-Hayes

    I'm having some bother with the schedules, as the link only appears to work when I am doing a manual data refresh. As soon as I switch to schedule, it reports a 403 error with forbidden due to incorrect permissions. Any suggestions?

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  • Jennifer Ma

    Can we use Amazon AppFlow to pull information from Snowflake to create tickets for us in ZenDesk?

    1
  • David Hall
    Zendesk Product Manager

    Hi Sinead, that sounds like something we'll need to troubleshoot in detail.  I'll reach out to you via a ticket so we can talk more.

    Jennifer AppFlow doesn't currently support sending data into Zendesk, but it's something we'd love to see and are working towards with Amazon.  Watch this space for updates as this progresses.

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