Working with Chat tags in the Zendesk Agent Workspace

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4 Comments

  • Shweta Gupta

    Hi Lisa,

    Is all of the above mentioned functionality released now or there is something missing?

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Shweta Gupta

    All the features described in this article have been released, but you must have the Zendesk Agent Workspace enabled to use them and you must have Chat tags enabled.

    0
  • CJ Johnson

    Is this article referring to Messaging, or Live Chat? 

    0
  • Anne Ronalter
    Zendesk Customer Care
    Hi CJ,

    the article is referring to Chat in the Zendesk Agent Workspace.
    0

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