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Workflow: Remove "Submit a request" link from the help center



Edited Sep 04, 2024


12

21

21 comments

When the "Submit a Request" button is removed, we expect that logged-in users won't be able to submit any ticket, but if they type in the browser the address for sending a request, as "/request/new", they will land in the ticket form page, and they'll be able to submit a ticket, won't they?

Any ideas for solving this issue? Only JavaScript?

0


image avatar

Amy Gracer

Community Moderator

You could change the contents of the submit a request page. Go to Edit Code, and open the new_request_page.hbs

You can change the title of the page, by replacing everything between the <h1></h1> tag

<h1>
{{t 'submit_a_request'}}
<span class="follow-up-hint">
{{follow_up}}
</span>
</h1>

 

And then you can hide the request form by commenting it out, like this:

{{!--<div id="main-content" class="form">
{{request_form wysiwyg=true}}
</div>--}}

And add whatever text you want there, such as instructions about what the user should do if they want help.

 

0


I would like to remove the link to the contact page from one particular article. Every other article should allow people to click through to the contact form, but there is one article that should not. Is there a way to do this?

1


@... Samford

 

You can exclude the contact page link from a specific article using the helper below

<div class="article-more-questions">
{{#isnt article.id 360004349736}}
{{request_callout}}
{{/isnt}}
</div>

 

Navigate to article_page.hbs and search for an article-more-questions class and update class with isnt helper

 

 

 

-sushant


 

1


Perfect! Thank you, @...!

0


Hi, I'm using the Vertio theme on the Zendesk page of my company. Unfortunately the "Sumbit a request" button is not appearing and in the Theme settings it doesn't seem something I can enable. Could please anyone help me? Jasen Samford Amy Gracer Sushant A

0


image avatar

Amy Gracer

Community Moderator

Hi Matteo,

I'd start by adding the following to your Header..hbs within the div class="nav-wrapper", like below

 <div class="nav-wrapper">
...

<nav class="user-nav" id="user-nav">
{{link 'new_request' class='submit-a-request'}}
</nav>
...

</div>

 

0


I'd like to remove the "submit a request" link when the user is not logged on, and display the link when the user is logged on.  Does anyone know of a way to accomplish this?

0


image avatar

Amy Gracer

Community Moderator

0


Thank you Amy.  I did not see that article, but I just found this one and it works!

https://support.zendesk.com/hc/en-us/community/posts/4409506826394-Allow-only-signed-in-users-to-submit-a-ticket

0


image avatar

Amy Gracer

Community Moderator

Yay! Glad to hear it, Doug :) 

0


Hey there, is there a way to filter out organizations that shouldn't be allowed to submit tickets? Use case: We don't want reseller customers to submit tickets to our support team.

0


Hi Leo -
 
You could create a ticket that looks for new tickets from one or more specified Organizations, replies with instructions for how they should get support, and closes the ticket.

0


There is no Edit Code button in my Aarhus (Pro) theme, which is the Live theme that is being used. There is an Edit Code button in my Copenhagen theme, which is in the Theme Library. But I want to remove the link from my Live Aarhus theme.

0


Hi Shaun, that may be a limitation of that theme -- you'll want to contact the developer directly, using the Contact Us link on the theme's page in our Marketplace: Aarhus

0


I'm using the Copenhagen theme. I don't have an "edit code" button. Do I need to upgrade to get that functionality?


0


image avatar

Madison Hoffman

Zendesk Digital Resources Team

Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Zendesk-Guide-plan-types 

0


Hello 
How can I remove highlighted links showing in the below scrennshot from the form ?
 

0


image avatar

Tony

Zendesk Customer Care

Hi there,
you should edit your theme code with the help of a developer. In general, I believe they should remove from the header.hbs the "new request" and the "signed in" part.
 
Then, if you are using the Copenhagen theme, you can remove the follow as shown here, and if you want to remove the widget, this article should be helpful.
 
Best,

0


Hello Tony,

Thank you so much for your guidance. it worked. 

0


image avatar

Tony

Zendesk Customer Care

Nice to hear that, Dave!
 
Happy to help ;)
 

1


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