In this tutorial you will learn how to remove Submit a request link from your help center.
Remove the helper
The help center has a set of helpers that perform certain actions. Delete the new_request link identifier from the template of your help center to remove the Submit a request link.
To remove the helper from your template
- In Guide, click the Customize design icon (
) in the sidebar
- From the theme you want to work with, select Customize
- Select Edit code and open the header.hbs template
- Remove the following lines of code below from your template:
{{link 'new_request' class='submit-a-request'}}
<li class="item">{{link 'new_request' role="menuitem" class='submit-a-request'}}</li>
- Click Save
- Open the article_page.hbs template, and remove the line below from the template
<div class="article-more-questions">
{{request_callout}}
</div>
This line of code controls the link to submit new requests on articles. - Click Save
Removing the sign in link prevents users from tracking their requests in the help center. If you want to provide email-only support, see the article: Setting up to provide email-only support.
21 comments
Xema
When the "Submit a Request" button is removed, we expect that logged-in users won't be able to submit any ticket, but if they type in the browser the address for sending a request, as "/request/new", they will land in the ticket form page, and they'll be able to submit a ticket, won't they?
Any ideas for solving this issue? Only JavaScript?
0
Amy Gracer
You could change the contents of the submit a request page. Go to Edit Code, and open the new_request_page.hbs
You can change the title of the page, by replacing everything between the <h1></h1> tag
<h1>
{{t 'submit_a_request'}}
<span class="follow-up-hint">
{{follow_up}}
</span>
</h1>
And then you can hide the request form by commenting it out, like this:
{{!--<div id="main-content" class="form">
{{request_form wysiwyg=true}}
</div>--}}
And add whatever text you want there, such as instructions about what the user should do if they want help.
0
Jasen Samford
I would like to remove the link to the contact page from one particular article. Every other article should allow people to click through to the contact form, but there is one article that should not. Is there a way to do this?
1
Sushant A
@... Samford
You can exclude the contact page link from a specific article using the helper below
Navigate to article_page.hbs and search for an article-more-questions class and update class with isnt helper
-sushant
1
Jasen Samford
Perfect! Thank you, @...!
0
Matteo Fusco
Hi, I'm using the Vertio theme on the Zendesk page of my company. Unfortunately the "Sumbit a request" button is not appearing and in the Theme settings it doesn't seem something I can enable. Could please anyone help me? Jasen Samford Amy Gracer Sushant A
0
Amy Gracer
Hi Matteo,
I'd start by adding the following to your Header..hbs within the div class="nav-wrapper", like below
0
Doug Shaner
I'd like to remove the "submit a request" link when the user is not logged on, and display the link when the user is logged on. Does anyone know of a way to accomplish this?
0
Amy Gracer
Hi Doug,
Did you try the tip in this article?
https://support.zendesk.com/hc/en-us/community/posts/4409222781850-Hiding-the-Submit-a-Request-button-until-signed-in
0
Doug Shaner
Thank you Amy. I did not see that article, but I just found this one and it works!
https://support.zendesk.com/hc/en-us/community/posts/4409506826394-Allow-only-signed-in-users-to-submit-a-ticket
0
Amy Gracer
Yay! Glad to hear it, Doug :)
0
Leo Magalhaes
Hey there, is there a way to filter out organizations that shouldn't be allowed to submit tickets? Use case: We don't want reseller customers to submit tickets to our support team.
0
Dave Dyson
You could create a ticket that looks for new tickets from one or more specified Organizations, replies with instructions for how they should get support, and closes the ticket.
0
Shaun Luong
There is no Edit Code button in my Aarhus (Pro) theme, which is the Live theme that is being used. There is an Edit Code button in my Copenhagen theme, which is in the Theme Library. But I want to remove the link from my Live Aarhus theme.
0
Dave Dyson
0
Ari Margolis
I'm using the Copenhagen theme. I don't have an "edit code" button. Do I need to upgrade to get that functionality?
0
Madison Hoffman
Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Zendesk-Guide-plan-types
0
Dave Naishal
Hello
How can I remove highlighted links showing in the below scrennshot from the form ?
0
Tony
you should edit your theme code with the help of a developer. In general, I believe they should remove from the header.hbs the "new request" and the "signed in" part.
Then, if you are using the Copenhagen theme, you can remove the follow as shown here, and if you want to remove the widget, this article should be helpful.
Best,
0
Dave Naishal
Hello Tony,
Thank you so much for your guidance. it worked.
0
Tony
Happy to help ;)
1