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Creating an AI agent for your web and mobile channels



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 03, 2025


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64 comments

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Javier DM

Zendesk Customer Care

Hola muy buenas Merigen,
 
Si entiendo bien tu pregunta, pudieras capturar datos como un valor numérico sin problemas en el paso de "Solicitar detalles" del bot:
Solicitar detalles
 
Cualquier cosa nos avisas, y si necesitas mas asistencia pudieras crear un ticket con nuestro equipo de soporte.
Saludos y buena jornada!

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Hey Guys, I'm new to Zendesk. I am generally quite sharp with IT etc but for the life of me iv probable built the firs disabled AI Bot. All i want is a bot that to what's app queries. Just to greet and be polite, ask what the problem is and maybe suggest some solutions to try. Failing which i would like that conversation to be moved to a ticket for human intervention. I'm failing miserably. Can any of you super smart people out here help me and ol stumpy to walk again?

 

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Hi there,
Follow the document, the messaging Web Widget allows authentication of users so that their identity can be verified by agents using Zendesk. I already implemented and in the conversation bot, I enable auto translation feature for bot message for german. I set the locale for message web widget as German. But it always shown in english (the default one). How can I configure the make the bot message shown in German? Note that, in case I'm not use API login, it shown as expected.

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What a DOWN GRADE!!

 

Note: This section applies only if you didn't have a drafted or published AI agent as of February 3, 2025. Otherwise, see Creating an AI agent for messaging (Legacy).

 

How can we create a flow if we just activated messaging on 4 February 2025?

are we can't create an answer/flowbuilder in Zendesk anymore?

 

Where's the answer tab?

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