This article provides a list of resources to help you learn about macros and use them in your account.
Documentation
- Creating macros for repetitive ticket responses and actions
- Building macro action statements
- Creating macros from existing tickets
- Organizing and managing your macros
- Using macros to update tickets
- Using Liquid markup to support multiple languages in automations, macros, and triggers
- Using macros to start side conversations
- Enabling and disabling suggested macros
- Using suggested macros
- Creating macros from macro suggestions for admins
- Enhancing macro content using generative AI (Copilot add-on)