This article provides a list of resources to help you learn about macros and use them in your account.
Documentation
- Creating macros for tickets
- Building macro action statements
- Creating macros from existing tickets
- Using macros to update tickets
- Organizing and managing your macros
- Using Liquid markup to support multiple languages in automations, macros, and triggers
- Using macros to start side conversations
Best practices and recipes
Community
- Give different responses based on ticket content
- Improve escalation workflows using macros
- Nice little macro to collect requester system details
- How to email ticket info automatically to Non-Agents
- On Hold Status Reminders
- Escalation Process & Macros Template
- Customize the date format in a macro
- How to export Zendesk macros into a spreadsheet (API solution)
2 Comments
Thanks for bringing this to our attention! Can you try accessing this link instead? How to export Zendesk macros into a spreadsheet
That should get you what your looking for :)
I'll also let our documentation team know that this article needs to be updated with the correct link.
Cheers!
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