This article provides a list of resources to help you learn about macros and use them in your account. 

Documentation

  • Creating macros for repetitive ticket responses and actions
  • Building macro action statements
  • Creating macros from existing tickets
  • Organizing and managing your macros
  • Using macros to update tickets
  • Using Liquid markup to support multiple languages in automations, macros, and triggers
  • Using macros to start side conversations
  • Enabling and disabling suggested macros
  • Using suggested macros
  • Creating macros from macro suggestions for admins

Best practices and recipes

  • Macros best practices
  • Explore recipe: reporting on macros using tags

Community

  • Give different responses based on ticket content
  • Improve escalation workflows using macros
  • On Hold Status Reminders
  • Escalation Process & Macros Template
  • How to export Zendesk macros into a spreadsheet (API solution)
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