This article provides a list of resources to help you learn about macros and use them in your account.
Documentation
- Creating macros for tickets
- Building macro action statements
- Creating macros from existing tickets
- Organizing and managing your macros
- Using macros to update tickets
- Using Liquid markup to support multiple languages in automations, macros, and triggers
- Using macros to start side conversations
- Enabling and disabling suggested macros
- Using suggested macros
9 Comments
Thanks for bringing this to our attention! Can you try accessing this link instead? How to export Zendesk macros into a spreadsheet
That should get you what your looking for :)
I'll also let our documentation team know that this article needs to be updated with the correct link.
Cheers!
Thanks for the heads-up! I've alerted our documentation team so they can update that link. In the meantime, here's where to find that post: Escalation Process & Macros Template
We've fixed the link in the article. Thanks, Corey Purves
The links for these articles say not allowed to view page:
Thanks for taking the time to share this with us! I'll pass this along to our documentation team so they can get this taken care of.
Cheers!
Could you add a resource about macro permissions? It's unclear to me what setting allows macros to be readable in the admin center.
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