Using macros to start side conversations

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  • Thomas Verschoren
    Community Moderator

    Can we get rich text formatting or markdown support for these macro's similar to how it is currently supported when creating side conversations via the Agent Workspace?

  • Dana


    I would like to add text fields in side conversations. We have a macro for a side conversation, which details the required information to be sent to programming when there is an issue. However, we have to place the cursor at the end of the requirement to add information to the ticket. It would save "click's" if we could just tab through the required fields.  One thought I had was to add a table, however, I would like to use something that is native in Zendesk. Thoughts?


  • Emilie


    Can we add attachments to the side conversation Macro please?


  • Dave Dyson
    Zendesk Community Manager
    Hi Emilie, welcome to the community! We value your feedback, so for visibility to our product team would you mind creating a post in our Feedback - Ticketing System (Support) topic? There's a useful template there that will help ensure our product team has the information they need, and some guidelines as well if those are useful. Thanks!

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