You can add buttons for select social channels to your email notification templates to help your customers discover and connect to your social media channels. These buttons are added to the signature at the bottom of every customer-facing email.
Important: You can't add social media buttons when you are on a trial plan.
Social messaging buttons are added to email templates on a per-brand basis, so you’ll need to perform the steps below for each brand you want to add the buttons to.
Add your social messaging channels before
implementing this feature, so you can accept and respond to support requests sent
through those channels. If you don't add social messaging channels, these buttons will
add links to your social media pages, but the pages will not have ticketing
functionality.
Note: Before adding the social messaging buttons to your email
template, make sure the template includes the {{footer}} placeholder. See Changing the appearance of HTML emails for
more information.
To add social messaging buttons to a brand’s email templates
- In Admin Center, click
Account in the sidebar, then select Brand management > Brands. - Expand the brand you want to update.
- In the Social buttons section at the bottom of the brand’s management
page, click to enable the social media buttons you want to add to the email
template.
- Enter the link to each social channel you’re enabling.
- Click Save changes.
The buttons are immediately included in any new customer-targeted email notifications for that brand:
