Adding social media buttons to your emails

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8 Comments

  • Oscar Maynard

    Will we see a Twitter button added to this?

    1
  • Carl Taylor

    This doesn't seem to be working for me. Do you have to add all 3 channels ? As we only use facebook.

    0
  • Sabra
    Zendesk Customer Care

    Hey, @..., great question! Right now, we don't have support for a Twitter button, but I encourage you to create a new post in the Support Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    0
  • Sabra
    Zendesk Customer Care

    Hey @...! You do not need to add all 3 channels in order for this to work. The buttons will only show in your email if you have the {{footer}} included in your HTML email template. For more information about editing your HTML email template, check out this article:  Customizing templates for your email notifications

    0
  • Stephanie Ng

    Hi Sabra, I have the same issue where the icon is not showing. May I know what will need to be inserted in the {{footer}}? thanks! 

    0
  • Sabra
    Zendesk Customer Care

    Hey Stephanie! You just need to include the {{footer}} placeholder in your HTML template as shown below -- nothing else is needed 😊

    0
  • Stephanie Ng

    Thanks Sabra, in this case, I have already done both steps (adding the footer placeholder to the HTML template and updating the social buttons of Brands) and buttons still did not show up on emails. Please advise. 

    0
  • Stephanie Ng

    Hi Sabra, It's working now thanks! 

    0

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