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Using the Google Play integration



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Max McCal

Zendesk Product Manager

Edited Jan 19, 2024


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33 comments

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tenho tomado esse erro, alguém sabe por que?

 

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It would be great if the 350 character limit could be incorporated into the response area in the agent workspace. We have the FB direct integration which lets us know the character count of 2000 and auto adjusts depending on how many characters are left. It also provides the following notice “Messages over this limit are truncated before being sent to Facebook, but not on the ticket.” 

 

We use App follow for apple App store reviews and they also include a character count feature on the app sidebar. Screenshots attached for reference. Is there any plans to add a character count for the google play integration so the agent is not hit with the 350 character error as they disposition a ticket from the Play store?

 

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