Welcome to the Explore recipe showcase

Recipes are short, focused tutorials that help you create reports for common business scenarios while learning more about Explore.

We've gathered together some of our most popular recipes on this page. You can use them as they are or modify them to suit your tastes.

 

Top Support recipes

Tickets by agent by channel
Ticket creation heatmap
One-touch tickets
Finding how many users submit tickets each month
Reporting on created and solved tickets

Top Guide recipes

 

Analyzing Knowledge or Knowledge Capture activity
Analyzing Answer Bot activity
Viewing the Knowledge Base articles most commonly linked in tickets

Count of tickets solved by linked articles by month

Top Talk recipes

Top ten Talk numbers by usage this week
Percentage of calls answered in more than 30 seconds
Inbound calls by wait time
Calculate the percentage of inbound abandoned calls within a time frame
Reporting on IVR destination group

Top Chat recipes

Measuring chat satisfaction ratings this week
Percentage of chats answered within 30 seconds
Identifying where chats originate
Chat volume year over year
Reporting chat first reply time by brackets

 

Top miscellaneous recipes

  

Joining attributes
Configuring clickable links to tickets
Reporting on nested drop-down fields
Working with stacked charts
Getting to know dashboard filters

Print your favorites

We've collected together some of the most popular Explore recipes for Support into a downloadable eBook, The Zendesk Explore cookbook.

Download the eBook

  

We want you!

We would love to hear about any recipes you create. We'll publish our favorites and send swag to the best of the best!

If you want to contribute, first check the Explore recipes reference to make sure the recipe doesn't already exist. Then, post it in the community.

Share your recipe

Need more help?

See all of the Explore recipes.

 

 

Join our worldwide community to ask expert users for advice or share your own.

If all else fails, contact us. We're here to help.

 

 
See all the recipes Join the community

Contact us
Powered by Zendesk