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About Answer Bot resolutions (Legacy Support and Support Suite plans)



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Aimee Spanier

Zendesk Documentation Team

Edited Nov 13, 2024


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9 comments

What is the pricing for legacy support plans (like old school "support enterprise")?  This page appears to be for suite plan customers only. 

I believe the legacy plan pricing once was $1 per resolution.  Can you please advise and point me to the appropriate article/product add on page detailing pricing for legacy plans?

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Jeff C

Zendesk Customer Care

Hello Lila,

We'd suggest reaching out to your Account Representative for full pricing details regarding AnswerBot Resolutions for Legacy Plans not listed in here.

 

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Our customers get false resolutions on a consistent basis with this tool. My theory is that they are using an antivirus software that clicks through all links on an email, which ends up solving the case out for them before they even see the autoreply containing the suggested answers. Is there a workaround to allow the resolution language to only pop up in the article once a customer clicks on a suggestion instead of showing up in the body of the email itself?

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Hi, could you please detail the case of using messaging ? You only detailed for the web widget classic ? Is there a reason ?

Thanks

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Dane

Zendesk Engineering

Hi Henri,
 
Article Recommendations resolutions through Flow Builder (i.e. on messaging channels) are not counted. Flow Builder is unmetered at the moment. This can change in future updates. 

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Hi,

I am a legacy Suite Professional user.

In my backoffice, I can only see MAU, which is the pricing plan for new users as I understand.

Where can I find how many credits I get within my legacy plan?

Thx!

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Gab

Zendesk Customer Care

Hi Barbara, 
 
This is a great question for your Account Executive. Your Account Executive prefers to work over email, so I will reach out to them and start the email conversation to kick things off. Please check your email for more information.

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Can you confirm that Legacy support professional + 1 chat seat using flow builder and messaging in the web widget don't have a resolution charge?

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Paolo

Zendesk Engineering

Hi R Slater,
 
Resolutions on Messaging Widget do not count on your monthly resolution. For now, it only applies in the Web Form, Email, and Web Widget (Classic).
 
Best,
Paolo | Technical Support Engineer | Zendesk

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