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  • Grant Gartland

    Is is possible to have control over the AnswerBot's formatting (font, color, emphasis, etc.)? I don't seem to see anything in the resources above.

  • Shayne Traqueña
    Zendesk Customer Care

    Hi Grant,

    I'm afraid customization of Answer Bot is not possible in the current functionality of this product. It's not in the product roadmap as well.

    Thank you for understanding.


    Shayne Traqueña

  • Katya Stefanova

    trying to activate Answer bot so will start testing on Sandbox.

    However none of the articles already created Zendensk are not transferred on Sandbox ?

    Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

  • Jeff C
    Zendesk Customer Care

    Hi Katya,

    The Sandbox either a Standard or Premium one does not copy over Help Center Content. If you wish to transfer content from one to another, options available to you can be seen here.

  • Mandy Labriola

    How does the pricing work? 


  • Cheeny Aban
    Zendesk Customer Care
    Hi Teranet Inc, 
    To get the latest quotes and offers, you may initiate a conversation with our Sales Team here
  • William Grote


    We are using AB with Messaging and would like a way to have a slightly different message response in one of our flows if the chat requester is in North America vs. the UK, since we don't offer the same pricing in the UK as we do in North America.

    Is this possible in any way?


  • Dane
    Zendesk Engineering
    Hi William,
    When it comes to this behavior, you can create a step where your customers will have to check select their location to proceed with the correct information. 
    In the example below, instead of location, I have used language.

    Hope this helps.
  • Rodrigo Feltrin

    How can I set the answer bot to work on the same behaviour that the zendesk support uses it?
    We receive a few articles and then, when nothing works, we have the option to contact an agent by chat.

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Jose,

    Thanks for your interesting question. 

    Answer Bot works from the machine learning engine. From one side, your bot should understand what kind of questions asking your clients. And from the other side, the bot is looking for more relevant answers depending on how your clients click and open pages. It takes some time. 
    You can improve your answer bot accuracy by Using labels on your help center articles.

    Hope it helps


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