Checking devices and applications that accessed your account

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11 Comments

  • Nathan Purcell

    How do I revoke a third-party app in Chat? 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Nathan,

    How did you install the app on your account? Did you download the app from Zendesk Marketplace? if yes, you may check Managing your installed apps as a guide on how to uninstall.

     

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  • Nathan Purcell

    It's a first-party (mine) Oauth application. 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Nathan,

    Only the admin that initially authorized the integration will see the option to revoke the third-party access on their user profile. For example, any other admins won't see the option to revoke ZD API Client Local on their profiles.

    All the best!

     

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  • Nathan Purcell

    Yes, and I can see that for Support - I am asking about Chat. Where is the equivalent option in Chat? 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Nathan,

    For more information, you may check Managing Chat API clients and tokens.

     

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  • Nathan Purcell

    Thanks for that.

    I would like to do this through the web interface though. I think it's unreasonable to have to build an application to interact with an API to allow a user to revoke access to an application. 

    As seen above, the functionality is available in Support. It should also be available in Chat (any any product of Zendesk that offers oauth as an authentication method). 

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  • Nathan Purcell

    I assume you meant to link to "/agent/admin/apps/manage" but that is not what either this article or my question refers to. 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Nathan, 

    If you would like to manage apps within the UI for chat, you can see the installed app in this section:

    It is also the same with APIs and SDKs where you disable them here:
     
     
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  • Nathan Purcell

    That is where I create and manage apps as an administrator. 

    As per the context of the article above, I (as a user [also agent]) want to view/list and be given the option to revoke access for a third-party applications that have been granted access to my data. 

    You've answered the question giving "use the API" as a response - this is unacceptable - there should be a web alternative. 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Nathan,

    We understand your need for this functionality and appreciate your time in raising this question in our Community. Since there is no native way to achieve it as of the moment, I encourage you to create a new post in the Chat Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

     

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