For added security, Zendesk tracks the devices used to access your account. It also tracks third-party applications that accessed your account on your behalf.
Check the list on a regular basis for any suspicious devices or applications. You can view the information in your user profile; nobody else has access to the information.
New devices are added when somebody (presumably you) signs in to your account from a new device. You can get an email notification when a new device is added. Follow up if it's not you.
To review the devices and third-party applications that accessed your account
- Click your profile image on the upper-right side of the page, then click the View profile option.
- Open the Security Settings tab.
- Click the Devices & Apps link on the right side of the menu bar.
- Review the My Devices and Third-party Applications sections.
- Do any of the following:
- To remove a device, click Remove. Reset your password immediately if you think the device is unauthorized. You'll need to sign in with the device again to reauthorize the device.
- To rename a device, click the name and rename it.
- To get an email notification each time somebody signs in from a new device, select the On option in the Email Notifications section.
- To revoke an application's authorization, click Revoke. You'll need to reauthorize the application to access the account again.
How do I revoke a third-party app in Chat?
How did you install the app on your account? Did you download the app from Zendesk Marketplace? if yes, you may check Managing your installed apps as a guide on how to uninstall.
It's a first-party (mine) Oauth application.
Only the admin that initially authorized the integration will see the option to revoke the third-party access on their user profile. For example, any other admins won't see the option to revoke ZD API Client Local on their profiles.
All the best!
Yes, and I can see that for Support - I am asking about Chat. Where is the equivalent option in Chat?
For more information, you may check Managing Chat API clients and tokens.
Thanks for that.
I would like to do this through the web interface though. I think it's unreasonable to have to build an application to interact with an API to allow a user to revoke access to an application.
As seen above, the functionality is available in Support. It should also be available in Chat (any any product of Zendesk that offers oauth as an authentication method).
I assume you meant to link to "/agent/admin/apps/manage" but that is not what either this article or my question refers to.
If you would like to manage apps within the UI for chat, you can see the installed app in this section:
That is where I create and manage apps as an administrator.
As per the context of the article above, I (as a user [also agent]) want to view/list and be given the option to revoke access for a third-party applications that have been granted access to my data.
You've answered the question giving "use the API" as a response - this is unacceptable - there should be a web alternative.
We understand your need for this functionality and appreciate your time in raising this question in our Community. Since there is no native way to achieve it as of the moment, I encourage you to create a new post in the Chat Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Is there a way to see the devices that agents used to log in, or can we only see our own devices?
Thank you for reaching out to us. That is correct, you can only check for the devices your account logged in but you cannot check for others: https://support.zendesk.com/hc/en-us/articles/4408834578074-Checking-devices-and-applications-that-accessed-your-account
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