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How can I view a list of my suspended end users without exporting?



Edited Oct 16, 2024


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9 comments

Better adding the comments to the article.
"is_suspended:true role:Agent" (for listing the Agent users that are suspended )

 

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Tomer Ben Arye Thank you for your wonderful comment!

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Lol...
The really worst thing is that the TW team at ZD even don't bother to add it to their own article...
I see posts from 3 years ago with some answers on the 12th page of comments, and they got missed by customers.

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Hey Tomer!
 
If there's one thing I love about this job, it's letting our documentation team know about ways they can improve our help center articles. (Seriously... I really do love that.) To that end, I'll let our team know about your tip here, and also, whenever you find useful info that you think we should add to our docs, do let us know – thanks!

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When trying to sort by "Suspended" column, page returns a Database error. See attached:

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image avatar

Gabriel Manlapig

Zendesk Customer Care

Hi Nick,

I will need to create a ticket on your behalf to further investigate this behavior. Please expect an email shortly from us. We apologize for any inconvenience this may cause you. Thank you!
 

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It appears that this database error is still happening. Also, it's baffling that there are no other filters on the bulk delete page.

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Destiny

Zendesk Customer Care

Hello Amanda,
 
I appreciate you getting in touch. To address the database error you've reported, I've gone ahead and opened a new ticket for a detailed investigation. We'll be in communication shortly!

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In Explore there are attributes called "Requester role" which we use as filter on “"End-user” and the attribute  "Requester status", with the options Active, Deleted, Null AND Suspended. But for some reason, the suspended option never yields any results, even though we have hundreds of suspended users whom we can clearly see through advanced search.

Why is this?

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