Question
How can I stop receiving email notifications when a ticket is assigned to me?
Answer
Any admin on the account can adjust the trigger that is responsible for sending these email notifications to you.
To alter the trigger to exclude any specific user
- In Admin Center, navigate to the Triggers page. Locate the trigger in question, for example: Notify assignee of assignment.
- Click the Options Menu (
) > Edit. - Under Meet all of the following conditions, add Assignee | Is not | Agent's name.
- Add duplicate conditions under Meet all of the following conditions until all agents who do not wish to receive these email notifications are accounted for.
If none of the agents would like to receive these email notifications, simply deactivate the trigger. This same logic can be applied to any notification trigger to prevent a specific agent from receiving a notification.
For more information about issues with notifications, see the articles listed below.
6 Comments
https://support.zendesk.com/hc/en-us/articles/1-How-do-I-prevent-end-users-from-being-notified-their-ticket-was-received-
Your link is dead. Can you please provide an updated link.
Hello!
Will these also disable notifications for tickets that I follow? Or just if I am an assignee?
Unfortunately, there's no way to disable email notifications to followers. Customizing default email notifications for CCs and followers
If you'd like, you can leave information about your use case for our product team here: Feedback - Ticketing System (Support).
Using the template we provide helps ensure our product team has the information they need. Thanks!
Hello,
Is there any way to manage who will receive notifications when a ticket is created? and somehow customize it to block notification for one of the admins?
Hi Arezoo Khadem
If you want a notification trigger to make exceptions for certain users, I would recommend adding a condition in the ALL section that says: Contains none of the following tags "no_email", and then add that tag to the users you want to not receive the email.
I say tag, but it could be a checkbox or other field, you could also call it something else of course. You probably have multiple triggers that send notifications, so keep in mind which you want to make this exception for.
Hope that helps.
Please sign in to leave a comment.