How can I stop receiving email notifications when a ticket is assigned to me?

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6 Comments

  • Alexander Macko

    https://support.zendesk.com/hc/en-us/articles/1-How-do-I-prevent-end-users-from-being-notified-their-ticket-was-received-

    Your link is dead. Can you please provide an updated link.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Alexander, thanks for the heads-up! The link should be working now.
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  • Yeny Lei

    Hello!

    Will these also disable notifications for tickets that I follow? Or just if I am an assignee?

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  • Dave Dyson
    Zendesk Community Manager
    Hi Yeni, 
     
    Unfortunately, there's no way to disable email notifications to followers. Customizing default email notifications for CCs and followers
     
    If you'd like, you can leave information about your use case for our product team here: Feedback - Ticketing System (Support).
     
    Using the template we provide helps ensure our product team has the information they need. Thanks!
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  • Arezoo Khadem

    Hello,

    Is there any way to manage who will receive notifications when a ticket is created? and somehow customize it to block notification for one of the admins?

     

     

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  • Jacob Christensen
    Community Moderator

    Hi Arezoo Khadem

    If you want a notification trigger to make exceptions for certain users, I would recommend adding a condition in the ALL section that says: Contains none of the following tags "no_email", and then add that tag to the users you want to not receive the email.

    I say tag, but it could be a checkbox or other field, you could also call it something else of course. You probably have multiple triggers that send notifications, so keep in mind which you want to make this exception for.

    Hope that helps.

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