Sub-processor Policy

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10 Comments

  • Rob Slattery

    February 1, 2021 - Sub-processor Policy updated to revise select "Applicable Services" terminology. No sub-processors were added or removed as part of this update. 

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  • Rob Slattery

    June 1, 2021 - Sub-processor Policy updated to revise the "Ticketing System Functionality" definition. No sub-processors were added or removed as part of this update. 

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  • John Didday

    October 1, 2021 - Sub-processor Policy updated to modify MongoDB and 84Codes applicability and purpose descriptions. No new sub-processors were added or removed as part of this update.

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  • Rob Slattery

    March 18, 2022 - Sub-processor Policy updated to add a new sub-processor, Functional Software, Inc. (“Sentry”). Sentry will be enabled in the Services in thirty (30) days.

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  • Rob Slattery

    June 1, 2022 - This Sub-processor Policy has been updated. For reference, the previous version can be found above. 

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  • Jeffrey Hatakeda

    January 12, 2023 - This Sub-processor Policy has been updated for clarity to update the Zendesk Group Sub-processors to include new corporate Zendesk entities, remove Accenture International Limited as a Sub-processor, and add a new Sub-processor, NetApp, Inc. ("NetApp"). NetApp will be enabled in the Services in thirty (30) days.

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  • Jeffrey Hatakeda

    March 21, 2023 - This Sub-processor Policy has been updated to remove 84codes AB as a Sub-processor, which will no longer be used, and to modify the SendGrid, Inc. ("SendGrid") applicability and purpose description to include Live Chat Functionality. SendGrid will be enabled as a Sub-processor for Zendesk Chat in thirty (30) days. For clarity, SendGrid is not a Sub-processor for Zendesk messaging.

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  • Jeffrey Hatakeda

    May 15, 2023 - This Sub-processor Policy has been updated to include new European Zendesk Group Sub-processors and add a new Sub-processor, OpenAI, L.L.C. ("OpenAI"). For clarity, OpenAI will be disabled by default as a Sub-processor except for Subscribers that use the OpenAI functionality within the optional Advanced AI Add-On to the Zendesk Services, as of the date that the OpenAI functionality within the Advanced AI Add-On is enabled by the Subscriber.

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  • Patrick Gutierrez

    September 14, 2023 - This Sub-processor Policy has been updated to list Tymeshift, Inc. (“Tymeshift”) Sub-processors, and to add a new Zendesk Sub-processor, Snowflake Inc. ("Snowflake"). All Tymeshift Sub-processors are existing Sub-processors, as previously disclosed here. Additionally, the applicability and purpose descriptions of the existing Sub-processors Cloudflare, Inc., Good Data Corporation, and OpenAI, L.L.C. have been updated. For clarity, as before, OpenAI will be disabled by default until proactively enabled by the Subscriber.

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  • Jeffrey Hatakeda

    December 8, 2023 - This Sub-processor Policy has been updated to remove New Relic, Inc. as a Sub-processor for Tymeshift Functionality and revise the list of Zendesk Group Sub-processors.

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