Introduction to the Support agent interface (standard agent interface)

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  • Varun Adibhatla

    Hi there. 
    I want to add a field to the "properties panel" on the "the main window" of the agent interface screen. How do I do that?



  • Sabra
    Zendesk Customer Care

    Hey Varun Adibhatla! In order a field to the properties panel, you'll need to add a Ticket Field to the Ticket Form that is associated with the ticket. For more information on adding Ticket Fields to Ticket Forms, check out this article: Adding custom fields to your tickets and support request form


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