Are tickets and ticket data kept permanently on my Zendesk?

Question

Are tickets and ticket data kept permanently on my Zendesk?

Answer

When you delete a ticket, Zendesk soft deletes it, and its information is retained for 30 days. Finally, 90 days after the initial deletion, Zendesk removes the shell ticket, and the original ticket is permanently deleted.

Tip: If you have the Advanced Data Privacy and Protection add-on, you can define ticket deletion schedules to automatically delete specific types of tickets in your account. For more information, see the article: Creating multiple ticket deletion schedules (ADPP add-on).

For more information, see the articles:

• Creating multiple ticket deletion schedules (ADPP add-on)
• Zendesk Data Deletion Policy