Question
How can I copy my content from one help center to another?
Answer
A Guide admin can manually copy each article and paste that article into the desired help center.
Alternatively, a Guide admin can create a custom script that uses the Help Center API to copy content over to a different help center.
Another option to reuse article content is content blocks, see the article: Reusing content with content blocks.
Finally, Zendesk partners can assist with help center and other data migration for a cost. For more information, see this article: Migrating existing content to your help center.
10 comments
Growthdot
Growthdot provides assistance in effortless migrating to another help center, help center customization, theme integration, and custom theme development. Contact us to get a free consultation.
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Sorin Alupoaie
Great news! The duplicate articles feature was implemented in our new Help Center Manager app. Now, in just few clicks, you can create copies of articles, sections, categories or entire help centers. A deep copy of each article is created, including all translations, attachments and images.
There are many other useful features included such as find and replace, link checker, media library.
The app is approved and available on App's Marketplace. Start your free 14-day trial to benefit of our early customer special offer at €20/month.
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Mike McGuffie
Can articles be moved from one HC to another?
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John DiGregorio
Aside from running an API script is there a way to move articles from one Help Center to another? We will be consolidating Help Centers in the near future and I have 66 articles in one and 228 in the other.
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Charles Gresula
Hi Mike McGuffie John DiGregorio,
The option to move HC content is documented here: Migrating existing content to your help center
Aside from using API, you can use the following methods:
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Ivy Gilbert
Can the same article be visible in multiple help centers? If so, If I update an article, will the changes show in all applicable help centers?
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Sorin Alupoaie
Ivy Gilbert having the same article visible in multiple help centers isn't possible in Zendesk Guide. The closes you can get is to you use the Help Center Manager app to deep copy articles from one help center to another, but you still have to maintain the sync manually.
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Sam
What happened to this initiative, and why was it de-prioritized? Based on the above recommendation for utilizing Professional Services or a Zendesk partner, it seems like this might be for monetizing reasons, given that this feature request (AKA a feature gap) has been raised historically as such a common request and admin inconvenience? How is manually copy+pasting scalable, and why should it rely on a Dev (API)?
If we can add end users into multiple organizations, why wouldn't the help center brand (also tied to organizations) be extensible for associating an article to multiple help centers? This is highly manual in an age where this kind of work should be a feature flag.
From 2021:
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LD SB
Duplicate article between 2 different Help Center should be make available in the UI. We also need it.
1
Natalia Tomchyshyn
Consider using a Help Desk Migration service. It migrates help center data (categories, sections, articles, inline images, attachments, tags) automatedly, and it replicates the language versions as well. There's an option of a free test migration and test Demo with custom data (that means you handpick up to 20 articles and transfer them.) As for the price - it depends on the number of records, once you run a free test, you get your price in detail.
Find the app on the Zendesk Marketplace here: https://www.zendesk.com/marketplace/apps/support/120364/help-desk-migration/
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