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Explore recipe: Help center article views within 30 days of creation



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Erin O'Callaghan

Zendesk Documentation Team

Edited Dec 17, 2024


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15 comments

Hi I tried creating the metric Views within 30 days of creation but received an error.

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Erin O'Callaghan

Zendesk Documentation Team

Hi Anjie Nambiar, that error message (The set of calculations isn't valid) typically means that you need to be in a different dataset for the metric you're building to work. Can you check to make sure you're in the Guide: Knowledge Base dataset?

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Hi Erin, yes I am. The metric 'Days between creating & view' works but not the 'Views within 30 days of creation'.

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Dane

Zendesk Engineering

Hi Anjie,
 
As I can see you are indeed using the correct dataset. I would like to look into this further and I'll create a ticket for you. Let's continue our conversation there.
 
Cheers,
Dane

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Hi Erin, 

Thanks for sharing this—it's very helpful. 

I'm wondering if the reverse is possible, too: Articles that haven't been viewed within X time of creation?

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Erin O'Callaghan

Zendesk Documentation Team

Hi Ryan Oakman, I'm glad these reports are helpful! Your question raises an excellent point—how to find articles with no views. So I put together a new recipe, Finding articles with no views, that addresses this. 

But to answer your question more specifically, to find articles that haven't been viewed within X time of creation, follow the instructions in the recipe linked above, but instead of using the Views computed separately calculated metric from that recipe, use the Views within 30 days of creation calculated metric from this recipe (and also make sure to select the Compute separately check box). That should show you exactly the articles you're looking for!

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Hey, 

I have different help centers, when creating the reports I couldn't find a way to filter per help center, is there any way I can do that? 

Thanks!

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Brett Bowser

Zendesk Community Manager

Hey Camila,
 
I was taking a look at our Metrics and attributes for Guide article and it looks like you should be able to use the Article Brand attribute to filter by Help Center brand. Let me know if this isn't what you're looking for.
 
Thanks!

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Hi,

For the this part Creating the standard calculated metric, Here are some corrections: 

Does not work: 

DATE_DIFF([Views - Date],[Article created - Date],"nb_of_days")

Work : 

DATE_DIFF([Engagement - Date],[Article created - Date],"nb_of_days")


Does not work: 

IF (VALUE(Days between creation and view) <= 30) THEN
SUM(Views)
ENDIF

Work:

IF (VALUE(Days between creation and view) <= 30) THEN
  SUM(Article views)
ENDIF

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Sylvain, Erin, these corrections are helpful. Can you updated the article with them? 

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Erin O'Callaghan

Zendesk Documentation Team

Yes, absolutely! Thank you for the comments, Sylvain Buttazzoni and Mark Glinski! I've updated the formulas and a few other places throughout this recipe to reflect the current metric and attribute names. 

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Cool, Erin! The recipe works great. I love this use-case-based guidance for Explore. Really clarifies how to use it and also suggests possibilities for variations. Props!

 

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I've been trying to recreate this report as we're posting new articles at the moment on the back of platform improvements we're rolling out and this information would be useful. Unfortunately, I'm unable to create the second metric as I get an error message appear (see below). Has something changed or am I doing something fundamentally wrong?

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Suelem Oliveira

Zendesk Customer Care

Hey Scott, 
I have replied to your Support ticket about this. Let's keep the conversation in the ticket so I can help you further with the report!

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Im looking for a way to report on article views by month by article but want to include views for articles that existed in the past but not in the current month. I can't seem to find a way to do this. Example: In January we had 30 articles and in Feb we only had 20 (10 were unpublished). If I run the report in March, I'd like the January numbers to show those 10 articles, including views that no longer exist. 

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